Privacy Policy

SUNDARSPINE understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of SUNDARSPINE and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

This Privacy Policy applies to websites owned and operated by SUNDARSPINE that are intended for use by consumers (non-professionals) for non-commercial personal, family or household purposes, including SUNDARSPINE.com and our Mobile Device Applications or “Apps” (we refer to the sites and Apps collectively as the “SUNDARSPINE”). We refer to the SUNDARSPINE Sites and Apps, along with the information and services made available to you through the SUNDARSPINE Sites and Apps, as the “Services.”

Except where noted, statements in this Privacy Policy with respect to the SUNDARSPINE Sites also apply to the Apps. If you do not want us to collect, use or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the SUNDARSPINE Terms of Use, which is the contract between us and users of the Services.  

 References to “SUNDARSPINE,” “we” or “us” mean SUNDARSPINE LLC, including any company that SUNDARSPINE LLC controls (for example, a subsidiary that SUNDARSPINE LLC owns). SUNDARSPINE may share information among its subsidiaries or websites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. Except as otherwise noted in this Privacy Policy, SUNDARSPINE LLC is the data controller responsible for the processing of your personal information as described in this Privacy Policy. 

 

Email Newsletters

At registration and at various times as you use the SUNDARSPINE Sites, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from SUNDARSPINE and/or directly from third parties. From time to time SUNDARSPINE may offer users of third party websites the opportunity to subscribe to our newsletters through those websites. If you elect to subscribe to one of our newsletters on a third party website, the operator of that website will provide us with the personal information you have provided in connection with the subscription request, which we may use in accordance with this Privacy Policy as though you had provided it directly to SUNDARSPINE. 

 

Email a Friend

If you use our Email a Friend service to tell a friend about a feature on a SUNDARSPINE Site or a newsletter, we will ask you for your name, your email address and your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the “from” email address. SUNDARSPINE does not use your friend’s email information for any other purpose. We will only use the information you provide to send the requested email to your friend.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please use the Contact Us link provided at the bottom of every page of the SUNDARSPINE Sites.

 

Market Research

From time to time, SUNDARSPINE may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide your location, age and if there’s a sweepstakes associated with the market research survey, your name and contact information for purposes of sweepstakes administration. The information you submit in a survey may be used by SUNDARSPINE for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. The personal information you provide in connection with a sweepstakes entry will be used for the sole purpose of administering the sweepstakes and as required by applicable law. We will not knowingly invite individuals who are under the age of 13 to participate in market research surveys. Market research surveys conducted by or on behalf of SUNDARSPINE will contain a link to this Privacy Policy.

 

User Reviews and Other Public Forums

In connection with the use of our Physician Directory, users are able to submit provider reviews. Our reviews feature in the Physician Directory and are open to the public and should not be considered private.

Any information (including personal information) you share in any review, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

 

Emails You Send to SUNDARSPINE

This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to SUNDARSPINE by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to SUNDARSPINE.

 

Services and Device Information

When you access and use the Services, SUNDARSPINE automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). SUNDARSPINE may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.

 

Precise Geolocation Data

When enabled by you, we collect precise location information provided by your mobile device. We do so to provide you more relevant content including advertising based on your location. You may disable the collection and use of your location data through your device settings. To change location settings on your device, please refer to your device’s official knowledge base.

 

How Information Collected About You Is Used

Information about your use of the Services may be used for the following purposes:

  • to provide, improve and create new Services,
  • to respond to your inquiries and to send you administrative communications about the SUNDARSPINE Sites and Services,
  • to obtain your feedback about the SUNDARSPINE Sites and Services,
  • to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from SUNDARSPINE,
  • to statistically analyze trends and user behavior and activity including how frequently areas of the SUNDARSPINE Sites are visited, how the Services are being used and how many emails are received and opened,
  • to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on and off the SUNDARSPINE Sites and Apps,
  • to offer lead generation services,
  • to detect and defend against fraud and other threats to the Services and our users, 
  • to identify issues with the Services,
  • to conduct research and measurement activities, including those described below, and
  • to administer your account.

In addition, SUNDARSPINE may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

SUNDARSPINE may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that SUNDARSPINE collects about you may be combined by SUNDARSPINE with other information available to SUNDARSPINE through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the SUNDARSPINE Sites, to our current or prospective advertisers and other business partners.

 

Companies and Contractors that Work with SUNDARSPINE

SUNDARSPINE works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the SUNDARSPINE Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. If you are in the United States, we may also partner with certain service providers to better understand your experience on the SUNDARSPINE Sites, including technology that enables us to review and optimize the Services based on your interactions with certain pages (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) in an anonymized format. SUNDARSPINE contractors sometimes have limited access to your information in the course of providing products or services to SUNDARSPINE. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for SUNDARSPINE.

 

Compliance with Law, Regulation, and Law Enforcement Requests

To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.

 

How Your Information is Secured and Retained

We take reasonable security measures to protect the security of your personal information. Despite SUNDARSPINE’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your personal information is important to us.  When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.

We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to SUNDARSPINE from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

 

Children

We are committed to protecting the privacy of children. The SUNDARSPINE Sites are not designed or intended to attract children under the age of 13. The SUNDARSPINE Sites do not collect personal information from any person we actually know is under the age of 13. A parent or guardian, however, may use SUNDARSPINE Health Manager to establish a personal health record and a SUNDARSPINE Health Manager home page for a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of SUNDARSPINE Health Manager. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through SUNDARSPINE Health Manager for the minor.

 

Contacting SUNDARSPINE About Your Personal Information or Privacy

Please send us an email by using the Contact Us link at the bottom of every page of the SUNDARSPINE Sites if you have any questions about this Privacy Policy or the personal information we maintain about you. We will respond to your request within a reasonable timeframe.

 

Changes to this Privacy Policy

We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the SUNDARSPINE Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes.  We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the SUNDARSPINE Sites. Please exit the SUNDARSPINE Sites immediately if you do not agree to the terms of this Privacy Policy.